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Legal Notice

Extended information on the use of cookies.

PREMISE

This cookie policy is provided for the site ( Site ). The document was drawn up taking into account the provisions of the European Regulation 679/2016 regarding the protection of personal data ( GDPR ), the Privacy Code (Legislative Decree 30 June 2003 n. 196) and the Guidelines of the Privacy Guarantor (especially the Guidelines on the use of cookies issued on July 10, 2021).

GENERAL INFORMATIONS

What are cookies and what are they for

A cookie is a text file that a website visited by the user sends to his terminal (computer, mobile device such as smartphone or tablet), where it is memorized before being re-transmitted to that site during a subsequent visit to the site.

Cookies are distinguished from each other:

  • on the basis of the subject who installs them, depending on whether it is the same manager of the site visited (so-called"first-party cookies") or a different subject (so-called"third-party cookies");
  • based on the purpose of each cookie:some cookies allow for better navigation, by memorizing some user choices, for example the language (so-called"technical cookies"), other cookies allow the user's navigation to be monitored also for the purpose of sending advertising and/or offer services in line with your preferences (so-called"profiling cookies").

Only profiling cookies require the user's prior consent for their use.

The Data Controller is solely responsible for the first-party cookies installed by him on the Site.

In the"First-party technical cookies"section, you can view the types of first-party technical cookies released by the Site.

The management of profiling cookies is described in the"Third-party profiling cookies"section.

In any case, you can also enable/disable cookies through your browser options:


Internet Explorer

Access the Tools menu, then Internet Options .

Click on Privacy , then on Advanced .

In the Cookie window, select your preferences.


Google Chrome

Click on the Chrome menu , corresponding to the button at the top right.

Select Settings , then click Advanced .

In the Privacy and security section, click the Content settings button.

Select your preferred options in the Cookies section.


Firefox

Click on Tools , then on the Options menu .

Click on the Privacy and security settings.

Select Use custom settings for history .

Select your preferred options in the Accept cookies and data from websites section.


Safari

Click on Safari , then on Preferences .

Click on the Privacy and security section.

Go to Block cookies and select your preferred options.


First-party and technical cookies

The Site uses first-party and technical cookies necessary for its correct functioning. It is not possible to deny the release of these cookies.


Third-party cookies and statistical profiling

This site releases third-party statistical profiling cookies, as described in the below as example:

Providers: Youtube, Inc

Description: It allows the performance of the statistical services offered by YouTube Inc.

Privacy Policy: https://policies.google.com/privacy


Your rights

Pursuant to art. 13 of the GDPR, the Data Controller informs you that you have the right to:


  • ask the Data Controller for access to your personal data and the correction or cancellation of the same or the limitation of the treatment that concerns you or to oppose their treatment, in addition to the right to data portability
  • revoke the consent at any time without prejudice to the lawfulness of the treatment based on the consent given before the revocation
  • propose a complaint to a supervisory authority (e.g.:the Guarantor for the protection of personal data).

The above rights may be exercised with an informal request to the contacts indicated in the Introduction.

 

Site Notice

XANOVI INC.
964 HIGH HOUSE ROAD, UNIT 2068
CARY, 27513 - NORTH CAROLINA
USA
TAX ID: 
PHONE: +1-919-670-5268
EMAIL: XANOVI@XANOVI.COM

Represented by: Andre Nogueira Villela

 

Dispute resolution proceedings in front of a consumer arbitration board

We are not willing or obliged to participate in dispute resolution proceedings in front of a consumer arbitration board.

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Can I return a product without stating a reason?

All our products have 30-day trial withdrawal period that allows for returns, irrespective of your motivation.
The costs associated with the return are covered by XANOVI.

Do the products come complete with accessories and package ?

The packaging, power plug and charge lead can be generic. Please also note that for hygienic reasons, we do not include earphones.

How does the (min. 12 month) warranty of the merchant work?

This warranty covers all defects that occur during the stated time period. The device will be repaired, replaced, or - if neither is possible - result in a refund of your money. Examples of these defects: a button breaks, the screen malfunctions, the device will no longer charge. Please note that the warranty does not cover defects or damage as a result of negligence or brought on by one's own fault (e.g. dropping the phone, liquid drop on laptops).

Do product battery warranty covered under same period of product ?

Because battery can variety conditions conform use, temperature and other factors, battery warranty on used products are limited to 90 days post sales and in effect we try avoid replacing any battery in our refurbishing process due to environment cost of producing and disposal of such part.

How is the battery life affected?

If not stated otherwise, the batteries in our products possess at least 80% of their original output for Macbooks and at least 50% of their original output for Windows Laptops like Dell, HP, Lenovo and others. Should a battery possess less than that, it will be replaced.

How do you invoice the website sales ?

Purchases can be regularly conducted via our website. If not otherwise stated products are sold as subject to differential taxation in accordance with law.

Can I exchange my secondhand device for a refurbished one?

Unfortunately, no. We do not offer any form of product swaps.

Do you use original spare parts when refurbishing?

As default, we use non-OEM parts that are the same quality and specification of OEM as spare parts in the repair process.

Do certifications like IP67 and others, retain their validity on used products ?

Because many used products pass through refurbishment process, the certification may be lost as a result, which is reflected in our warranty.

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Shipment processing times

All Orders are processed within 1-2 business days and total time to delivery goes from 3-7 business days, depending on location. Orders are not shipped or delivered on weekends or holidays. For Shipping Policy visit https://xanovi.com/pages/shipping-policy

Warranty

All sales have a 30 days right of withdrawal without reason unless product is a custom product or sold as defective and 1 year warranty for any defect. In both cases the shipping is paid by us. 

Products sold as Usable or Defective, do not have return or warranty

For Warranty Conditions visit https://xanovi.com/pages/warranty-conditions

For Product Conditions visit https://xanovi.com/pages/product-conditions

Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

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