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Shipping Policy

Our Shipping Policy was last updated on 07/01/2024

Interpretation

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Disclaimer:

  • "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer) refers to XANOVI INC.
  • "Goods" refers to the items offered for sale on the Service.
  • "Orders" means a request by You to purchase Goods from Us.
  • "Service" refers to the Website.
  • "Website" refers to XANOVI, accessible from https://www.xanovi.com
  • "You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Thank you for visiting and shopping at XANOVI. The following terms and conditions constitute our Shipping Policy.

Shipment processing times

All Orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.

Shipping rates & delivery estimates

Shipping charges for Your Orders will be calculated and displayed at checkout for sales of less than $49 or locations without free shipping.

  • Shipping method: UPS Standard
    Shipment cost: Free for sales +$49 for selected location, otherwise price stated on checkout
    Estimated delivery time: 3-7 business days

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

XANOVI is only liable for any products damaged or lost during shipping but prior delivery. Please REFUSE to receive Your Order package with physical damaged, we will not be liable for any products with physical damages after being delivered.

Please save all packaging materials and damaged goods before filing a claim.

Contact Us

If you have any questions about this Shipping Policy, You can contact Us:

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Can I return a product without stating a reason?

All our products have 30-day trial withdrawal period that allows for returns, irrespective of your motivation.
The costs associated with the return are covered by XANOVI.

Do the products come complete with accessories and package ?

The packaging, power plug and charge lead can be generic. Please also note that for hygienic reasons, we do not include earphones.

How does the (min. 12 month) warranty of the merchant work?

This warranty covers all defects that occur during the stated time period. The device will be repaired, replaced, or - if neither is possible - result in a refund of your money. Examples of these defects: a button breaks, the screen malfunctions, the device will no longer charge. Please note that the warranty does not cover defects or damage as a result of negligence or brought on by one's own fault (e.g. dropping the phone, liquid drop on laptops).

Do product battery warranty covered under same period of product ?

Because battery can variety conditions conform use, temperature and other factors, battery warranty on used products are limited to 90 days post sales and in effect we try avoid replacing any battery in our refurbishing process due to environment cost of producing and disposal of such part.

How is the battery life affected?

If not stated otherwise, the batteries in our products possess at least 80% of their original output for Macbooks and at least 50% of their original output for Windows Laptops like Dell, HP, Lenovo and others. Should a battery possess less than that, it will be replaced.

How do you invoice the website sales ?

Purchases can be regularly conducted via our website. If not otherwise stated products are sold as subject to differential taxation in accordance with law.

Can I exchange my secondhand device for a refurbished one?

Unfortunately, no. We do not offer any form of product swaps.

Do you use original spare parts when refurbishing?

As default, we use non-OEM parts that are the same quality and specification of OEM as spare parts in the repair process.

Do certifications like IP67 and others, retain their validity on used products ?

Because many used products pass through refurbishment process, the certification may be lost as a result, which is reflected in our warranty.

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Shipment processing times

All Orders are processed within 1-2 business days and total time to delivery goes from 3-7 business days, depending on location. Orders are not shipped or delivered on weekends or holidays. For Shipping Policy visit https://xanovi.com/pages/shipping-policy

Warranty

All sales have a 30 days right of withdrawal without reason unless product is a custom product or sold as defective and 1 year warranty for any defect. In both cases the shipping is paid by us. 

Products sold as Usable or Defective, do not have return or warranty

For Warranty Conditions visit https://xanovi.com/pages/warranty-conditions

For Product Conditions visit https://xanovi.com/pages/product-conditions

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We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

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