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Privacy Policy

This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

Topics:

  • What data do we collect?
  • How do we collect your data?
  • How will we use your data?
  • How do we store your data?
  • Marketing
  • What are your data protection rights?
  • What are cookies?
  • How do we use cookies?
  • What types of cookies do we use?
  • How to manage your cookies
  • Privacy policies of other websites
  • Changes to our privacy policy
  • How to contact us

What data do we collect?

XANOVI collects the following data:

  • Personal identification information (Name, email address, phone number, etc.)

How do we collect your data?

You directly provide XANOVI with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.

XANOVI may also receive your data indirectly from the following sources:

  • Place an order for any of our products or services thought any marketplace as Amazon, Ebay and others.

How will we use your data?

XANOVI collects your data so that we can:

  • Process your order and manage your account.
  • Email you with special offers on other products and services we think you might like.

When XANOVI processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

XANOVI securely stores your data at Shopify or Google servers.

XANOVI will keep your data for required tax office to prove transactions that tax revenue may require. Once this time period has expired, we will delete your data.

Marketing

XANOVI would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.

You may always opt out at a later date.

You have the right at any time to stop XANOVI from contacting you for marketing purposes or giving your data to other members.

If you no longer wish to be contacted for marketing purposes please email us at site@xanovi.com

What are your data protection rights?

XANOVI would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request XANOVI for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that XANOVI correct any information you believe is inaccurate. You also have the right to request XANOVI to complete the information you believe is incomplete.

The right to erasure – You have the right to request that XANOVI erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that XANOVI restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to XANOVI processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that XANOVI transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email xanovi@xanovi.com

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

XANOVI uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – XANOVI uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  • Advertising – XANOVI uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. XANOVI sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The XANOVI website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

XANOVI keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 12 December 2022.

How to contact us

If you have any questions about XANOVI's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at site@xanovi.com or at Contact page

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Can I return a product without stating a reason?

All our products have 30-day trial withdrawal period that allows for returns, irrespective of your motivation.
The costs associated with the return are covered by XANOVI.

Do the products come complete with accessories and package ?

The packaging, power plug and charge lead can be generic. Please also note that for hygienic reasons, we do not include earphones.

How does the (min. 12 month) warranty of the merchant work?

This warranty covers all defects that occur during the stated time period. The device will be repaired, replaced, or - if neither is possible - result in a refund of your money. Examples of these defects: a button breaks, the screen malfunctions, the device will no longer charge. Please note that the warranty does not cover defects or damage as a result of negligence or brought on by one's own fault (e.g. dropping the phone, liquid drop on laptops).

Do product battery warranty covered under same period of product ?

Because battery can variety conditions conform use, temperature and other factors, battery warranty on used products are limited to 90 days post sales and in effect we try avoid replacing any battery in our refurbishing process due to environment cost of producing and disposal of such part.

How is the battery life affected?

If not stated otherwise, the batteries in our products possess at least 80% of their original output for Macbooks and at least 50% of their original output for Windows Laptops like Dell, HP, Lenovo and others. Should a battery possess less than that, it will be replaced.

How do you invoice the website sales ?

Purchases can be regularly conducted via our website. If not otherwise stated products are sold as subject to differential taxation in accordance with law.

Can I exchange my secondhand device for a refurbished one?

Unfortunately, no. We do not offer any form of product swaps.

Do you use original spare parts when refurbishing?

As default, we use non-OEM parts that are the same quality and specification of OEM as spare parts in the repair process.

Do certifications like IP67 and others, retain their validity on used products ?

Because many used products pass through refurbishment process, the certification may be lost as a result, which is reflected in our warranty.

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Shipment processing times

All Orders are processed within 1-2 business days and total time to delivery goes from 3-7 business days, depending on location. Orders are not shipped or delivered on weekends or holidays. For Shipping Policy visit https://xanovi.com/pages/shipping-policy

Warranty

All sales have a 30 days right of withdrawal without reason unless product is a custom product or sold as defective and 1 year warranty for any defect. In both cases the shipping is paid by us. 

Products sold as Usable or Defective, do not have return or warranty

For Warranty Conditions visit https://xanovi.com/pages/warranty-conditions

For Product Conditions visit https://xanovi.com/pages/product-conditions

Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

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